My Account – For 10+ connections and not partner managed - How do I request PAC/ STAC or Switching Information (SI)
Click each step to follow the guide. You can also click the image or use the arrow keys on your keyboard.
- 1.
Go to www.o2.co.uk/myo2business and click Sign In.
- 2.
Type your username and password and click Sign in.
- 3.
Click My Account.
- 4. If you require more than 24 PAC/ STAC/ SI requests, scroll and fill out the Create new service requests form.
- 5.
If you require less than 24 PAC/STAC/SI requests, hover over Manage Contracts.
- 6. Click Thinking of switching from O2? (1 to 24 numbers).
- 7.
Click the Search by drop down menu.
- 8.
Choose to search by Mobile Number or User name.
- 9.
Enter the desired number(s) to search for.
To search for more than one number or user name separate each with a comma.
- 10. Click Search.
- 11.
Select the desired numbers from the list or to select all users in the list click Select all on this page.
- 12.
Click Continue.
- 13.
Use the radio buttons to select the desired request type, either PAC, STAC or Switching info.
- 14.
Scroll down and click Review your request.
- 15. Select the mobile number you wish a one time PIN to be sent to.Make sure you have access to the number as you'll have 90 seconds to enter the PIN onto the website.
- 16. Click Send code.
- 17. Enter the code in the SMS message sent to your chosen number.
- 18. Click Verify code.
- 19. When the code has been accepted, click Continue.
- 20.
Click Submit request.
- 21.
Take down the Service Request Number.
This will be used to check your service request summary for updates. - 22.
To view your service request summary click View service requests.
- 23. Your service request details will be displayed.Information requested will be delivered back into My O2 Business within 2 working days.