Click each step to follow the guide. You can also use the arrow keys on your keyboard.

  • You can now unlock your account using a phone or email:
  • 1. Go to www.o2.co.uk/myo2business and click Forgotten your username or password?
  • 2. You can now unlock your account with two options: phone or email.
  • 3. Email: Type in your email address.
  • 4. Click Continue.
  • 5. Check your email address and click the link in the email.
  • 6. Type in a new password in the Create a new password box.
    Note: Your case sensitive password must be between 7 and 16 characters long and contain at least one letter and one number. The passcode can contain these symbols. ! ? + — * < > _
  • 7. Retype the password in the Confirm your new password box.
  • 8. Click Save changes.
  • 9. You’re now signed in with your new password.
    Your new password should include a mix of both letters and numbers. Avoid passwords including "123" and/or "ABC". Read the Password Best Practice page for some useful tips.
  • 10. Click My O2 Business.
  • 11. Depending on what access you have, click on View your latest bill now (to view your latest bill), Analyse your bills and run reports (to view and manage your bills) and View and manage your account (to view and manage your account). To change your access privileges you can ask your account manager (if you’re an end user), or your usual O2 Business contact (if you’re an administrator).
  • 12. Phone: Type in your phone number (the mobile number you registered with us when you joined O2).
  • 13. Click Continue.
  • 14. Check your phone’s text messages and type the code we sent you in the Your six digit code box, then click Submit.
  • 15. Your account will be now displayed. Click on your username.
    Note: If you have more than one user registered on the same phone number they’ll all be displayed. Select your username.
  • 16. Click Reset password (or Sign in if you know your password).
  • 17. Type in the answer to your security question.
    Note: Your secret answer is case sensitive.
  • 18. Scroll down and type in a new password in the Create a new password box.
    Note: Your case sensitive password must be between 7 and 16 characters long and contain at least one letter and one number. The passcode can contain these symbols. ! ? + — * < > _
  • 19. Retype the password in the Confirm your new password box.
  • 20. Click Save changes.
  • 21. You’re now signed in with your new password.
  • 22. Click My O2 Business.
  • 23. Depending on what access you have, click on View your latest bill now (to view your latest bill), Analyse your bills and run reports (to view and manage your bills) and View and manage your account (to view and manage your account). To change your access privileges you can ask your account manager (if you’re an end user), or your usual O2 Business contact (if you’re an administrator).