Click each step to follow the guide. You can also use the arrow keys on your keyboard.

  • You can now unlock your account using a phone or email:
  • 1. Go to www.o2.co.uk/myo2business and click Sign in.
  • 2. Click Forgotten your username or password?
  • 3. You can unlock your account with two options: phone or email.
  • 4. Email: Type in your email address.
  • 5. Click Continue.
  • 6. Check your email address and click the link in the email.
  • 7. Type in a new password in the Create a new password box.
    Note: Your case sensitive password must be between 7 and 16 characters long and contain at least one letter and one number. The passcode can contain these symbols. ! ? + — * < > _
  • 8. Retype the password in the Confirm your new password box.
  • 9. Click Save changes.
  • 10. Click Continue to log in.
    Your new password should include a mix of both letters and numbers. Avoid passwords including "123" and/or "ABC". Read the Password Best Practice page for some useful tips.
  • 11. Depending on what access you have, click on:
    • Bill Analyser (to view and analyse your bills)
    • My account (to view and manage your account)
    To change your access privileges you can ask your account manager (if you’re an end user), or your usual O2 Business contact (if you’re an administrator).
  • 12. Phone: Type in your phone number (the mobile number you registered with us when you joined O2).
  • 13. Click Continue.
  • 14. Check your phone’s text messages and type the code we sent you in the Your six digit code box, then click Submit.
  • 15. Click Reset password (or Sign in if you know your password).
  • 16. Type in the answer to your security question.
    Note: Your secret answer is case sensitive.
  • 17. Scroll down and type in a new password in the Create a new password box.
    Note: Your case sensitive password must be between 7 and 16 characters long and contain at least one letter and one number. The passcode can contain these symbols. ! ? + — * < > _
  • 18. Retype the password in the Confirm your new password box.
  • 19. Click Save changes.
  • 20. You’re now signed in with your new password. Click Continue.
  • 21. Depending on what access you have, click on:
    • Bill Analyser (to view and analyse your bills)
    • My account (to view and manage your account)
    To change your access privileges you can ask your account manager (if you’re an end user), or your usual O2 Business contact (if you’re an administrator).