Click each step to follow the guide. You can also click the image or use the arrow keys on your keyboard.

  • 1. After youʼve logged in (read the How do I sign in? topic) and selected Analyse your bills and run reports, youʼll see the Account management page.
  • 2. Click SERVICE REQUESTS.
  • 3. Click Create New Request.
  • 4. Click the Request Type drop down menu.
  • 5. Select the desired option (E.g., Add Feature).
    Please note that available Service Requests are role-based, options may vary.
  • 6. Click the checkbox next to the desired account.
    Service Requests can be made for Group, Corporate or Account levels.
  • 7. To search for specific subscriber accounts, click "Search Accounts".
  • 8. To bulk search, use the format "Attribute", "Attribute". (E.g., The subscribers "Phone Number" and "Name").
    An attribute can be any of the headers within the table (E.g., Name, Account Reference, Phone Number).
  • 9. Select the desired option from the Request Details drop down menu.
  • 10. Click Create Request.
    To add multiple requests, click the Add Another button.
  • 11. Review your Service Request. The review will show the number of accounts or subscribers affected by the request. Please enter a reference and review carefully before proceeding.
  • 12. Click Confirm to send the Service Request.
  • 13. If you have created more than one action in the Service Request. You will be shown a confirmation screen allowing you to edit, remove, cancel or approve each request.