Click each step to follow the guide. You can also click the image or use the arrow keys on your keyboard.

  • 1. After youʼve logged in (read the How do I sign in? topic) and selected Analyse your bills and run reports, youʼll see the Account management page.
  • 2. Click SERVICE REQUESTS.
  • 3. Click My Requests.
  • 4. All your Service Requests will be displayed.
  • 5. Click the Actions icon next to the desired request.
  • 6. Click Request Details.
  • 7. All changes made can be found under the single request.
    For Subscribers that the request has completed for, no further action is required.
  • 8. For subscribers with a "Failed" status, you can edit the request by clicking the Actions icon.
  • 9. Click the Actions icon.
  • 10. Click, Edit Request Details.
  • 11. The system will check the specific permissions for the subscriber.
    If no changes are required, click Cancel Request, to cancel the request
  • 12. If permissions are available, update them as needed in the New Request field.
  • 13. Click Update Request to apply the changes.
  • 14. Click Confirm to confirm the change to the Service Request.