Click each step to follow the guide. You can also click the image or use the arrow keys on your keyboard.

  • 1. Go to and click Sign In.
  • 2. Type your username and password and click Sign in.
  • 3. Click My Account.
  • 4. Scroll down to the Create a new service request section.
  • 5. Select your request type by clicking on the arrow.
  • 6. In Request types you can make changes to your Bolt Ons, request PUK codes, check device stock levels and place an order or make a general enquiry e.g. general billing.
  • 7. You can add a personal reference (a word or comment) in the Your reference section to identify this request in View and manage service requests.
  • 8. Click on the Description box to add a detailed description of your request.
  • 9. Click Browse to attach almost any kind of document file or picture type.
  • 10. Select the file you want and click Open.
  • 11. Click Submit.
  • 12. We’ll register your request.
    Your request will be added to the Service request status page.
  • 13. To return to you home page please click My O2 Business in the top navigation menu and select My Account from the drop down menu.