Click each step to follow the guide. You can also click the image or use the arrow keys on your keyboard.

  • 1.

    Go to and click Sign In.

  • 2.

    Type your username and password and click Sign in.

  • 3.

    Click My Account.

  • 4.

    Hover over Manage Contracts.

  • 5. Click Request PAC/STAC/SI.
  • 6.

    Click the Search by drop down menu.

  • 7.

    Choose to search by Mobile Number or User name.

  • 8.

    Enter the desired number(s) to search for.

    To search for more than one number or user name separate each with a comma.

  • 9. Click Search.
  • 10.

    Select the desired numbers from the list or to select all users in the list click Select all.

  • 11.

    Click Continue to details.

  • 12.

    Use the radio buttons to select the desired request type, either PAC, STAC or Switching info.

  • 13.

    Scroll down and click Continue.

  • 14.

    Click Continue.

  • 15.

    Take down the Service Request Number.

    This will be used to check your service request summary for updates.
  • 16.

    To view your service request summary click View service requests.

  • 17. Your service request details will be displayed.
    Information requested will be delivered back into My O2 Business within 2 working days.