My Account – For 1-9 connections and partner managed - How do I request PAC/ STAC or Switching Information (SI)
Click each step to follow the guide. You can also click the image or use the arrow keys on your keyboard.
- 1.
Go to www.o2.co.uk/myo2business and click Sign In.
- 2.
Type your username and password and click Sign in.
- 3.
Click My Account.
- 4.
Hover over Manage Contracts.
- 5. Click Thinking of switching from O2? (1 to 24 numbers).
- 6.
Click the Search by drop down menu.
- 7.
Choose to search by Mobile Number or User name.
- 8.
Enter the desired number(s) to search for.
To search for more than one number or user name separate each with a comma.
- 9. Click Search.
- 10.
Select the desired numbers from the list or to select all users in the list click Select all on this page.
- 11.
Click Continue.
- 12.
Use the check boxes to select the desired request type, either PAC, STAC or Switching info.
- 13.
Scroll down and click Review your request.
- 14. Select the mobile number you wish a one time PIN to be sent to.Make sure you have access to the number as you'll have 90 seconds to enter the PIN onto the website.
- 15. Click Send Code.Make sure you have access to the number as you'll have 90 seconds to enter the PIN onto the website.
- 16. Enter the code in the SMS message sent to your chosen number.
- 17. Click Verify code.
- 18.
When the code has been accepted, click Continue.
- 19.
Click Submit request.
- 20.
Take down the Service Request Number.
This will be used to check your service request summary for updates. - 21.
To view your service request summary click View service requests.
- 22. Your service request details will be displayed.Information requested will be delivered back into My O2 Business within 2 working days.